Terms & conditions

Booking Process

To book with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival, and damages as set out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third-party visitors are only allowed access at our express permission.

Payments can be made online / over the phone using a debit/credit card as well as by digital bank transfer or cash deposit. Any charges raised against us by our banks for handling dishonored cheques, bank transfers, or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbors, and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honoring this agreement or causing a disturbance/nuisance to other guests, neighbors, or the owners.

Check-in & Check-out

Guests must check in and check-out by the times stated below;

• Check-in by: 12:00pm and before 19:00pm on the day of arrival
• Check-out by: 09:30 am on the day of departure

Cancellation, Returned Deposit & Non-Arrival Conditions

Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;

• Cancellation made 15 days or more in advance of arrival date = Full deposit refund
• Cancellation made 14 days or less of arrival date = 50% of deposit refund
• Cancellation made 72hrs or less of arrival date = No refund issued, full amount of booking due

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests agree to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the World Wide Web, email, messaging, social media, and light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, or extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused by any member of the booking party during a booking. This includes breakages, spillages, stains, and damage to furniture or fixtures and fittings. Any accidental damages should be reported immediately to minimize damage and associated costs. Lost keys/fobs/access cards will incur a replacement charge per key/fob/card lost.

Any lost property, if discovered and found, left behind by guests during a stay will be held for 1 month. While we will make our best efforts to reunite lost properties with their owners we accept no responsibility for replacing lost items and encourage guests to ensure they have all their belongings before checking out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is only allowed in designated areas as a sign posted throughout the accommodation grounds and is in accordance with the Health Act 2006.

Pets & Service Dogs