Privacy & Cookies
How we handle your personal data when you visit our website or book your stay.
Who we are
This website is run by Guesthouse Zgiboza, Moll'Shosh, Shkodër, Albania. For any question about your data, write to [email protected].
What we collect and why
- Bookings and reservations: your name, email, phone number, country, dates, number of guests and any requests. We use them to handle your stay and contact you about it.
- Documents: Albanian law requires a valid passport or ID card for every guest, which we check on arrival.
- Messages: what you send us through the contact form, WhatsApp or email, so that we can reply.
- Reviews: the text and name you choose to publish.
- Anonymous visit statistics: pages viewed and approximate region, without cookies and without storing your IP address.
Who we share it with
We never sell your data. We only share what is needed with the services that help us run the guesthouse: our web hosting and security provider, our email service, and payment providers such as Stripe or PayPal when you pay online. We do not store card numbers. If you accept analytics cookies, Google Analytics also receives anonymous usage data.
How long we keep it
Only as long as needed for the purpose above and for legal and accounting requirements. After that we delete or anonymise it.
Your rights
You can ask us to show, correct or delete your data, to restrict how we use it, or to withdraw your consent at any time. Write to [email protected] and we will reply as soon as possible.
Changes
We may update this page from time to time. The current version is always on this page.